Try them at home. Send them back if they are not you.
The short version: we ship from Amsterdam, you get 14 days to decide, and sending them back takes one email.
Shipping
- Where
- We ship to every country in the European Union. Outside the EU? Email us and we will see what we can do.
- When
- Orders placed on a working day leave within [1] working day. Delivery takes 2 to 3 working days in the Netherlands and [3 to 7] working days in the rest of the EU.
- Cost
- A flat €4,95 per order, wherever in the EU you are. You see the exact amount before you pay.
- Tracking
- Your order travels with PostNL. You get a tracking link by email as soon as it is on its way.
- Packaging
- The frame comes in a hard case with a cloth, so it arrives the way it left.
Returns
- Time to decide
- 14 days from the day you receive them. Try them on, wear them around the house, look in every mirror.
- Condition
- Unworn outside, no scratches, back in the case. Then they are as good as new and we can take them back.
- How
Email us with your order number and we send you the return instructions the same or the next working day.
You pay the return postage and choose the carrier; a tracked service is wise, because the frame is your responsibility until it reaches us.
- Refund
- The full price of the frame is back on the card or account you paid with within 14 days after we receive the return, usually much sooner.
- Exchanges
- Want another colour? Order the new one and return the first. That is faster than an exchange.
- Damaged on arrival
- Take a photo of the frame and the box and email it to us within a few days. We send a new one or refund you, your choice.