The small print, in plain words.
These terms apply to every order on stormframes.com. They follow Dutch consumer law, which protects you whether we write it down or not.
Who you are buying from
[legal company name], trading as STØRM Amsterdam. [street and number], [postcode] Amsterdam, the Netherlands. Chamber of Commerce (KvK) [KvK number], VAT [VAT number]. Email info@stormframes.com.
The short version
You order, we ship, you have 14 days to change your mind, and Dutch consumer law protects you the whole way. The rest of this page says the same thing in more detail.
Ordering
An order is placed when you finish checkout and we confirm it by email. Prices are in euros and include VAT. If a price on the site is clearly a mistake, we will tell you before we ship and you can cancel free of charge. We can decline an order, for example when we cannot deliver to your address or a payment fails, and we will say so.
Payment
You pay at checkout with iDEAL, Visa, Mastercard, Apple Pay or Google Pay. Payments are handled by our payment provider. We never see or store your card details.
Delivery
We ship to every country in the European Union. Orders leave within [1] working day and delivery takes 2 to 3 working days in the Netherlands and [3 to 7] working days in the rest of the EU. Shipping costs are shown before you pay. If a parcel is late, email us and we chase it. The frame is your responsibility from the moment it is delivered to you.
Changing your mind (right of withdrawal)
You may return the frame within 14 days after you receive it, without giving a reason. Try it on as you would in a shop. If it has been worn outside, is scratched or is missing the case, we may deduct the loss in value from the refund. Email us within those 14 days and send the frame back within 14 days after that. You pay the return postage and choose the carrier; a tracked service is wise, because the frame is your responsibility until it reaches us. Full details on the shipping and returns page.
Refunds
We refund the full price of the frame, including the original standard shipping cost, within 14 days after we receive the return or proof that you sent it, whichever comes first. The refund goes to the payment method you used.
Warranty
Under Dutch law you are entitled to a product that does what you may reasonably expect from it (the legal guarantee of conformity). If a hinge, rivet or lens fails with normal use, email us with a photo. We repair, replace or refund. Normal wear, scratches from use, and damage from sitting on them are not covered.
Complaints
Not happy about something? Email us first. We answer within a working day and try to solve it within 14 days. If we cannot agree, you can take a dispute to the European online dispute resolution platform at ec.europa.eu/consumers/odr.
Liability
Our liability is limited to the amount you paid for the order, except where the law does not allow that limitation. Nothing on this page limits your rights as a consumer under Dutch or EU law.
Which law applies
Dutch law. Disputes go to the competent court in the Netherlands, unless the law gives you the right to another court.
Changes
We may update these terms. The version that applies to your order is the one on the site when you place it.